How We Can Help You
Our support team is here to help you succeed with Make Legal Docs. Whether you're just getting started,
need help with a specific feature, or have questions about your subscription, we're here to assist.
Pre-Sales Questions
Considering Make Legal Docs for your practice? We're happy to answer questions about features, pricing,
template conversion, and whether our platform is a good fit for your practice area. We can also arrange
a brief demo call to show you how the system works.
Typical Response Time: Same business day
Technical Support
Current subscribers receive email support for technical issues, template troubleshooting, and general
usage questions. Founding members receive priority 24-hour response support. We'll help you resolve
any issues quickly so you can get back to serving your clients.
Typical Response Time: 24-48 hours (Founding members: 24 hours)
Template Conversion Assistance
Need help converting your existing legal documents into Make Legal Docs templates? Founding members
receive complimentary template conversion assistance. We can guide you through the process or handle
the conversion for you. Contact us to discuss your specific needs.
Availability: Included for Founding Members
Billing & Account Questions
Questions about your subscription, billing, invoices, or account settings? We can help with plan changes,
cancellations, payment method updates, and provide documentation for your accounting department. All
billing inquiries are handled promptly and professionally.
Typical Response Time: Same business day
Additional Ways to Reach Us
Mailing Address
Make Legal Docs, LLC
PO Box 291791
Port Orange, FL 32129
United States
Business Hours
Monday - Friday
9:00 AM - 5:00 PM EST
Email support available 24/7.
Responses sent during business hours.
Help Us Help You Faster
To ensure we can assist you as quickly as possible, please include the following information in your
message when relevant:
- For technical issues: Describe what you were trying to do, what happened instead, and any error messages you saw
- For template questions: Let us know which template you're working with and what specific challenge you're facing
- For billing inquiries: Include your account email address and any relevant invoice or transaction numbers
- For pre-sales questions: Tell us about your practice area and what types of documents you need to automate
Self-Service Resources
Before contacting support, you might find these resources helpful:
FAQ Database
Our Frequently Asked Questions page covers common setup questions, template
creation, troubleshooting, and best practices.
Video Tutorials
Watch step-by-step video guides on our YouTube channel
covering everything from basic setup to advanced features.
About Us
Learn more about Make Legal Docs, our founder, and our mission to help attorneys work more efficiently
on our About page.